Tag Archives: apple

Looking for something on MobileMe?


‘Good luck’ or ‘think again’ should be the next window on their customer experience journey. Yes, you guessed it right, Apple. I just gave you £60 to renew my membership and discover the beauty of all those missed emails and to bring my photo gallery back to life. ‘Aha’, goes Apple. Inbox wiped clean, photos all gone. All the meaningful messages and stories, all contacts, not to mention hours spent on bringing my photo site into its past to-me-impressive-shape, all gone.

The reason why I left Mobile me about 2 years ago and switched to gmail was because it was not only the worst and least ‘mobile’ email account I’ve ever had, but also beacuse it was by far the most expensive option on the market. How can Yahoo! afford to keep my emails for years for free, but not MobileMe, with my past of a loyally spending computer and service user? MobileMe, you suck and I don’t understand why you encourage your users to build a cloud of their data on  your server if you’re willing to slash it as soon as they suspend their membership.

The saga continues…

My friend Mark just posted a link about another move by Apple, this time to shut down the famous Fake Steve Jobs blog!

Apple is now intimidating Fake Steve Jobs (Dan Lyons, Forbes journo), who I think can look after himself.


I really wonder if this is true or whether it’s yet another move by Fake Steve to stir up more drama in the Apple buzz world as Scoble and a crowd of others claim it is?

Is Apple becoming evil?

Okay, so we all love at least something about Apple. It seems to be one of if not the most successful company at creating customer loyalty that brings big-spending clients back into its stores on a consistent basis. How consistent? So consistent that a good percentage of customers are ready to disregard Apple’s electronics’ flaws or past failures.

Have you tried Apple customer service if you’ve not purchased extra servicing time? Not a good idea. The ubiquity of white headphones is startling, especially when going through the metros of Western cities. We’ve backed away from radio, watching news, and other things – now all you have to do is carry an iPod – a personalized collection of just about anything you may want to hear or watch right in your pocket. Having sold over 90 million of these babies, they’ve made it a standard device to have if you’re into music or just about any other form of cultural entertainment. From blogs to webpages and review sites you can read about how these fry time and again, about battery life expectancy issues, and other tricks they play, yet people just keep buying them. Just to give you some of my personal moan history: my first iPod fried after 2 years, my last iBook’s combo drive passed out and the screen ended up having a red line running across the screen. I know two people who’ve had to send back their batteries and one who’s hard drive died.

The iPhone – do we really want to talk about the iPhone again? With only selected network carriers and incredible prices, people still have more than hots for these. My flatmate is still thinking of somehow buying an iPhone in France (as they seem to have a policy again sim-locking) and then bringing it over to the UK. Some more to read here if you like…

Now, I don’t really mean to go on ranting. I’m writing this off a Mac myself and can’t say I’m not one of the people who spread the word. Despite being a little evil, it’s still probably the best thing out there. We can moan all we want – like we did with Google, but the truth is that there isn’t much to replace it with. Just to give you some more media coverage on Apple’s part in the lawsuit against Think Secret...

Apple Forces Rumors Site To Shut Down


For a few years now, there’s been a legal battle going on between Apple and Think Secret, a very popular Apple rumors site for publishing certain rumors. The lawsuit had many people up in arms, as they pointed out that Think Secret should be protected in the same way a newspaper is protected (and noting that Apple would never sue the WSJ the way it sued Think Secret). It made sense to go after whoever leaked the info to ThinkSecret, but going after the publication was ridiculous. While the case has dragged on, unfortunately, Apple won some of the legal battles. Now, as sent in by Jon, comes the news that Apple and Think Secret have “settled,” but that settlement means that Think Secret needs to cease publishing entirely. The guy behind Think Secret notes that he never gave up the source, and calls this settlement amicable — but it sets a horrible precedent for plenty of sites, and may create quite the chilling effect on reporters and bloggers alike. It’s really a shame that Apple even decided to pursue this vendetta, and the fact that it ends with Think Secret being shut down completely is a travesty.

More just appeared in Wired

The frenzy continues…

The iPhone is just about all you can see and hear about on TV in the States…well, maybe plus Paris Hilton. As I was nervously picking out my new laptop in the Apple store (yes, I’ve been a member of the Apple congregation for years now), I couldn’t help but notice the shop assistants’ t-shirts with ‘the wait is almost over’ on the front. What the wait was for, I wasn’t really quite sure at that point, but after seeing the iPhone on every commercial break on TV, watching David Pogue rave about it, and finally hearing about lines of people in front of Apple stores, it finally hit me – the iPhone was coming out and everyone wanted one. Even today, I found my darling glued to an AT&A window shop after closing hours…

Finally, last Friday, the frenzy climaxed and the iPhone was out – literally out – no shop had any in stock after the day it went on sale. It touched even the uninvolved with my in-laws stuck in a restaurant waiting to be served for over an hour while everyone else in the half-empty restaurant was entranced by another customer’s iPhone. What a day. Anyway, if you’d like to follow up on the ups and downs of the iPhone and get to know what went wrong on the big day and thereafter, feel free to follow up on your Apple conversion here…