Tag Archives: customer service

There is good service on the Amazon line

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I’ve always had good experiences with Amazon. Things are usually delivered on time, sold at rates cheaper than in brick and mortar spots, not to mention the fact that you can read customer reviews and compare your purchases to recommended alternative options .

Amazon is also the only brand I know that also doesn’t make you wait in a queue to answer your call. What’s even neater, once you did chat to them they send you an email with a summary of the problem discussed, a suggested solution and a link to online help resources. Yesterday I called them a couple of times to try to change the speed of my delivery, but it was too late in the process. Irritating, but fair enough. Still, just this morning I got an email from them saying that after all they managed to change the delivery speed, that they’re sorry for not being able to do so yesterday and that they won’t charge me a penny extra for it.

As such, I’m now officially waiting for my Canon G11. I’ve been camera-less for a while and I’m very excited to be going back into the world of photography this autumn.

Looking for something on MobileMe?

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‘Good luck’ or ‘think again’ should be the next window on their customer experience journey. Yes, you guessed it right, Apple. I just gave you £60 to renew my membership and discover the beauty of all those missed emails and to bring my photo gallery back to life. ‘Aha’, goes Apple. Inbox wiped clean, photos all gone. All the meaningful messages and stories, all contacts, not to mention hours spent on bringing my photo site into its past to-me-impressive-shape, all gone.

The reason why I left Mobile me about 2 years ago and switched to gmail was because it was not only the worst and least ‘mobile’ email account I’ve ever had, but also beacuse it was by far the most expensive option on the market. How can Yahoo! afford to keep my emails for years for free, but not MobileMe, with my past of a loyally spending computer and service user? MobileMe, you suck and I don’t understand why you encourage your users to build a cloud of their data on  your server if you’re willing to slash it as soon as they suspend their membership.